Support

GermScan Support

Need help choosing a product, planning an installation, requesting bulk pricing, or supporting an existing GermScan deployment? Use this page to find the right path.

Bulk Sales

For quantity pricing, product mix recommendations, multi-location orders, or procurement planning.

Enterprise Deployment

For organizations planning deployment across buildings, branches, terminals, facilities, or networks.

Installation Planning

For mounting, power access, placement, surface coverage, device selection, and rollout planning.

Product Support

For existing customers who need help with setup, device operation, app connection, or warranty questions.

Before contacting support

To help us respond quickly, include as much relevant information as possible.

  • Product name: SanoRing, SanoWave-3, SanoWave-10, GermScan App, Hand Sanitizer, or Water Jug.
  • Company or organization name.
  • Number of devices or estimated quantity.
  • Number of locations or facilities.
  • Photos of the installation area, if relevant.
  • Description of the issue, question, or deployment goal.
  • Timeline or urgency.

Common Support Topics

How can we help?

Which GermScan product is right for my business?

SanoRing is generally used for safes, lockers, cabinets, and enclosed areas. SanoWave-3 is used for smaller interfaces like card readers, payment terminals, fuel pumps, and counters. SanoWave-10 is used for larger interfaces like ATMs, kiosks, elevator panels, self-checkout stations, and public terminals.

Do you support bulk orders?

Yes. GermScan is designed for B2B, institutional, and large-scale deployment. Bulk inquiries should include product interest, estimated quantity, number of locations, and the surfaces you want to protect.

Can GermScan help with installation planning?

Yes. Installation planning can include device selection, placement, mounting considerations, power access, pilot programs, rollout schedules, and repeatable installation standards.

Does the GermScan App manage devices?

The GermScan App supports connected device management using Wi-Fi and Bluetooth capabilities, including control and grouping features depending on device type and setup.

Contact Support

Submit your question below and we’ll respond with the appropriate next step.